Refund Policy

Effective Date: 01.01.2025

At Cloud Shopy, we are committed to providing the best service and experience for our users. However, due to the nature of our subscription-based platform and services, we have established the following refund policy to clarify the terms under which refunds may be requested:

1. Subscription Plans and Payments

Cloud Shopy offers various subscription plans for businesses to access our e-commerce platform. Payment for these plans is typically billed on a monthly or yearly basis, depending on the chosen plan.

Once payment is made, you will gain access to your account and services. By subscribing to any of our plans, you acknowledge and accept our payment terms.

2. Refunds and Cancellations

• Cancellation Before Billing Cycle: If you decide to cancel your subscription, you must do so before your next billing cycle begins. Cancellations will prevent further charges from being applied, but you will not receive a refund for any fees already paid.
• No Refund for Posted Ads: If your account includes advertising services, please note that no refunds will be provided once an ad has been posted or launched. This applies to both paid and promotional ads placed on the platform.
• Unfulfilled Services: If Cloud Shopy fails to deliver services as promised within a reasonable time frame, we will review your case and, if applicable, issue a refund or provide an alternative solution.
• Trial Period: If you are on a free trial, you will not be charged unless you choose to upgrade to a paid plan. If you decide not to continue after the trial period, no payment will be processed.

3. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Customer Support: Reach out to our customer support team via email or our support portal within 7 days of your billing date to request a refund.
2. Provide Details: Include your account information, the reason for the refund request, and any supporting documentation to expedite the process.
3. Review Process: Our team will review your request and inform you of the outcome within 7 business days.

4. Refund Approval and Processing

Refunds will be processed to the original payment method used at the time of purchase. Please note that the processing time may vary depending on your payment provider, and you may experience a delay of 7 - 10 business days for the refund to appear in your account.

5. Limitations

• We reserve the right to deny refund requests if they do not meet the conditions outlined in this policy.
• Cloud Shopy is not liable for any indirect, incidental, or consequential damages that may arise from the use or inability to use our services.

6. Changes to the Refund Policy

We reserve the right to update or modify this refund policy at any time. Any changes will be reflected on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about our refund practices.

Contact Us

If you have any questions or need assistance with your refund request, please contact our customer support team at:contact@cloudyshopy.com